Cancellation Policy Page
Cancellation Policy
Purpose
This document describes conditions
and fees applicable for order cancellation on InspoShops as of (20/10/2023)
Cancellation policy/Customers
Once your order has been processed,
please note that the order cancellation offer may not be applicable. Since
sellers make handcrafted items, irreversible fees, time, and efforts are
incurred, and as such, cancellation is out of the question.
Nonetheless, for already shipped orders that do not
align with your specifications, please refer to the return and refund policy.
In addition, InspoShops is not
responsible for the seller – each seller has their unique cancellation policy
for your perusal. However, if you meet the Seller's cancellation requirements
and the seller fails to meet up on their end, reach out to us via the
appropriate channels for further investigation. We will open a dispute, which
the seller must respond to within 3 business days. If the seller is found to
deviate from the policies and conditions indicated on their unique stores, or
perhaps, they fail to respond, InspoShops can terminate their accounts, charge
the seller's card on file, and refund the customer. Besides, The seller will
also be charged any fees incurred during this process - up to 15% of the sale.
Cancellation policy/Sellers
Every seller is mandated to accept
cancellations that adhere to policies, conditions, and terms available on their
unique stores, as at the time of the relevant order. In essence, sellers must
abide by whatever cancellation policy indicated on their stores, and failure to
do this can result in:
v Account
termination – note that membership fees are not
refundable even in this condition.
v Charging
the sellers card on file to provide a full refund to the relevant customer
v Charging
the seller of fees incurred during this process - which could go as high as 15%
of the sales in question.
Furthermore, please be aware that
sellers have 3 business days to respond to InspoShops disputes. Failure to do
will result in an automatic refund to the customer and termination of the
account will be the ultimate outcome.
General cancellation constraints
v This
order cancellation policy is applicable when customers cancel part or all of a
particular order(s) pre-processing.
v Orders
canceled following product shipment are deemed as “Return”
and as such, for applicable conditions and fees, please do well to refer to the
refund and return policy
v Order
cancellation fees or other relevant fees may be applicable for orders
refused at delivery. Again, please be aware that a cancellation request
does not guarantee order cancellation.
